Returns & Exchanges
We want you to love your Motel items, but if you're not completely satisfied, you can return your order within 30 days of delivery for a refund or exchange. Items must be in their original condition with all tags attached to be eligible for processing.
Start Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Choose Your Method
Select your preferred return shipping method and generate your prepaid postage label or QR code for easy drop-off.
Pack Your Items
Securely pack your items in their original packaging, ensuring all labels are attached and the package is properly sealed.
Drop Off and Track
Take your package to the nearest designated drop-off point and keep your proof of postage until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing